Low price could be a problem in three ways:
1) Low price can be the ‘bait’ that attracts your phone call. Once the cleaner gets into your home he pressures you into ‘switching’ to a much more expensive job.
2) Low price can be for single-process cleaning. Rarely does the consumer know what this means and, when told, asks for dual-purpose cleaning instead, which costs much more.
3) Low price means the carpet cleaner has cheap equipment, or no or poorly trained staff which will not effectively clean your carpet.
Instead, invite the person to your home and ask for a specific written quotation. Then you’ll know exactly what the carpet cleaner recommends – and you won’t be the victim of high pressure tactics when the technician steps into your living room. If he refuses to come out I wouldn’t trust him … would you?
In my view, every carpet cleaning company should be fully accountable for its work. If you are not pleased with the job in every way, you should not have to pay for it. Period. Not all companies offer a guarantee. Or, if they do, the guarantee may be limited. Ask the company if they offer a full money-back guarantee and then make sure they include this guarantee in the quotation.
Any carpet cleaner can say anything about his past jobs. And sadly, some of what he says may not be true. Make sure you ask for references or read comments from current customers so you can depend on the carpet cleaner and his work.
You might expect this from me, since I use this type of system. But there are several good reasons. Smaller portable hot water extraction systems are good, but they are not as good as the powerful twin vacuum systems. Compared with hot water systems you can hire, our systems use hotter water, higher pressure and stronger suction. So all the way around you get a much better job. No two ways about it - they leave your carpets cleaner, fresher and healthier than ever before.
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